Frequently Asked Questions about thecannon
Monday, January 11, 2010
Update: the email system has been fixed and account activation emails were sent out. Password retrieval emails "time out" for security reasons. If you tried resetting your password, please try again.
Please sign up for one account only to prevent another crash.
Thecannon has been experiencing some technical difficulties due to a significant increase in website traffic. Approximately 1500 accounts were created on Monday. As a result, the automatic email generating system crashed and those who created accounts recently did not received confirmation emails.
Do not re-apply for an account. If you did not receive a confirmation email at this point, check your junk mail folder to make sure it was not mistaken for spam. If you still cannot find your confirmation email, contact [email protected] and ask to have your account activated manually.
We apologize for any inconvenience this may have caused. Keep loading thecannon!
Other common problems with the site:
I can't remember my username and/or password.
At the top of the page, click "retrieve username/password" and fill in either the username or the email address used to create the account. You will receive an email with your username and the option to reset your password.
When I try to log into my account, the page just refreshes.
Please ensure that you have Java Script enabled on your web browser, that your browser accepts cookies and that your web browser is up-to-date. Sometimes, this causes problems with the site.
My classified won't submit, the page just refreshes.
If there is an error with the way the form is filled out, the classified will not submit. Please look for red error messages on the form.
I want to edit or delete my classifieds
After signing in, click "My Classifieds" to see a list of current posted ads. You can use this feature to edit or delete your classifieds.
I prefer looking at classifieds in the old "list" view.
In the classifieds page, you can toggle between grid view and list view by clicking on the icons locate next to the sort bar.